MTA data shows the agency’s rate of “service delivery” - a metric for the percentage of scheduled bus trips that are successfully completed - dipped to 95.1% in April, down from 97.7% during the same month two years earlier. “That’s not a way to get people to come back.” “We’re trying to come out of this pandemic stronger and better and instead we’re coming out stumbling and bumbling,” said JP Patafio, a vice president with Transport Workers Union Local 100. As the MTA urges riders to return to mass transit, a shortage of bus operators has led to an increase in canceled trips on local and express routes.Ī citywide shortfall of about 400 drivers for a bus network that now carries about 1.1 million riders daily - about half its pre-pandemic total - mirrors the dwindling of the workforce in the subway, as THE CITY reported last month.
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